Please note our desk tops are specifically expensive to ship. They are not easily handled. Please ensure you read these terms and conditions and understand the difficulty in shipping large items prior to placing your order.
1.Dispatch Times- Orders are packed and despatched from Monday to Friday (excluding bank holidays). Orders will normally be shipped within 24 hours from receipt of order however during peak times this time may be extended by 24hrs. Basic orders for items other than desks placed before noon will be dispatched on the same day. Desk orders are dispatched the next day after order and desk orders with cable ports/pre-drilling or inserts are dispatched within 48 hours of order. If we can we will dispatch your order on the day of purchase however this is not to be expected and is not contracted. Gostand Limited reserve the right to dispatch orders as and when ready. If you wish to nominate a specific day for dispatch you must add it to your order notes making sure the note is present when you move to the checkout phase of the shopping cart. Gostand Limited cannot be held liable for order notes which have not been entered or have not been entered correctly. All order notes appear on the order confirmation. It is the customers responsibility to check they are present.
Nominated dispatch dates mean that the desk will leave on a specific day however it does not guarantee the delivery day. Our delivery times are estimates only and parcel tracking will need to be consulted for actual times and dates of delivery.
2.Track Your Goods- When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. If you have a registered account with us, you may check the status of your order online. Visit ‘My Account’, sign in to your account and click the 'Your Orders' tab. Your order status may take up to one 1 business day to update after your order has been placed. It is your responsibility to check your tracking and make sure you know which day your order will be out for delivery.
3.Delivery of Goods- 3.1 Goods are delivered Mon-Fri from 8am to 6pm.
3.2 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.
3.3 It is your responsibility to ensure that you will be in situ to receive your delivery. You need to consult your tracking to ensure you are at the address stated between 8am and 6pm on the day of delivery. Should there be a failure to deliver due to your absence we will not re-deliver your items. You will also be charged with both the outbound and the return shipment leg to our warehouse plus a re-stocking charge of up to 25% of the value of the goods. If you are absent and wish to organise re-delivery we will do so but at additional cost. If you wish to dispute a failed delivery you will need to provide proof.
3.4 If your order fails to reach you at your address and is returned to us via our shipping partner, we will notify you within 24 hours to arrange re-delivery (IE only) at your cost. You will also be liable for the original outbound and return shipping cost. If we do not hear from you within 5 working days of this notification, we will process a refund minus a delivery fee of the cost of both the outbound and return legs of the delivery.
3.4.2 For orders outside the UK, if our shipping partner is unable to deliver, or delivery is refused, we will not be liable to arrange re-delivery. We will then process a refund minus the cost of both the outbound and the return shipment leg to our warehouse plus a re-stocking charge of up to 25% of the value of the goods..
3.5 Delivery will be made as soon as possible after your order is received and this will usually be within 48 hours, but in any event within 14 days of your order.
3.6 Should you have asked Gostand Limited to book a next day delivery service Gostand Limited undertake to ensure that your order is booked in a timely fashion on a next day service. However we are not liable for the actions of our shippers and we cannot guarantee your order will be delivered the next day. Should the next day service fail to make delivery for whatever reason the delivery will be the day after or in the case of Friday being the original delivery day the following Monday. We do not offer a refund for failed next day delivery. Gostand Limited is not liable for the action of the shippers in this instance and we charge an administration fee of £30 to make a claim against the shipper for a failed next day service payable in advance.
3.7 You will become the owner of the goods you have ordered when they have been dispatched to you.
3.8 Should you wish to dispute non-delivery Gostand Limited charge an administration fee of £30 for processing your request and you will be asked to produce irrefutable proof that you were at the address given when delivery was attempted.
3.9 Delivery lead-times shown on the website are all estimates based on a statistical history of carrier performance. However during peak shipping times such as Christmas or Easter or due to other unforeseen eventualities our shipping partners may not be able to achieve these times. Lead-time shown are not contractual and do not form grounds for cancellation of orders. They are estimates only.
4.Lost goods- If you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt. Your notification must be in writing to support@gostand.ie. Once we have located your shipment and its history we will contact you to organise a fulfilment plan.
5.Liability- If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery in the form of replacement products as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem at support@gostand.ie within 7 working days of the received delivery of the goods in question.