The link below will redirect you to our Desk Troubleshooting Guide to help you find the answer you need:
https://www.gostand.ie/pages/desktroubleshootingguides
If none of the advice works please do not call us but open a ticket by completing the necessary form attaching photos and a URL to a video and we will get straight back to you with a solution.
The forms are located here: https://www.gostand.ie/pages/customer-service-forms